FAQ's
Everything You Want to Know About Eyewear's
Prescription Lenses
Most of our frames are compatible with prescription lenses. However, some designer frames or specific styles may have limitations. Please check the product details or contact our opticians for assistance.
You can upload your prescription during checkout, email it to us, or bring it to our store. Make sure your prescription is current and includes all necessary measurements.
We offer single vision, bifocal, progressive, and specialized lenses including blue light blocking, photochromic, and high-index options.
Standard prescription glasses typically take 1-2 business days. Complex prescriptions or specialized lenses may require additional time.
Yes, our opticians review all prescriptions to ensure accuracy before processing your order.
Frame Fitting
Check the measurements on your current glasses. Frame measurements are listed on each product page including lens width, bridge width, and temple length.
Minor adjustments can be made carefully at home, but we recommend visiting our store for professional fitting to avoid damage to your frames.
Round faces suit angular frames, square faces look great in round frames, oval faces can wear most styles, and heart-shaped faces pair well with bottom-heavy frames. We recommend contact our store for professional selection.
Yes, we provide complimentary adjustments and minor repairs for all eyewear purchased from us.
Glasses should sit comfortably on your nose without pinching, temples should rest gently on your ears, and frames should align with your eyebrows without touching your cheeks.
Lens Coatings
Anti-reflective coating reduces glare from screens and lights, improves vision clarity, and makes your lenses nearly invisible in photos.
Blue light blocking lenses are beneficial if you spend extended time on digital devices, helping reduce eye strain and improve sleep quality.
Photochromic lenses automatically darken in sunlight and clear indoors, providing convenient UV protection without needing separate sunglasses.
Yes, scratch-resistant coating significantly extends the life of your lenses and maintains optical clarity, especially for active lifestyles.
Coatings must be applied during lens manufacturing and cannot be added to existing lenses. You would need to order new lenses with the desired coatings.
Sunglasses
All our sunglasses provide 100% UV protection. Dark lenses without UV protection can actually be harmful to your eyes.
Yes, most of our sunglass frames can be fitted with prescription lenses in various tint options and polarization.
Polarized lenses reduce glare from reflective surfaces like water and roads, providing superior visual comfort and clarity, especially for driving and outdoor activities.
Gray tints are versatile for all conditions, brown enhances contrast, green provides natural color perception, and yellow improves low-light visibility.
Mirrored coatings provide additional glare reduction and can reflect more light away from your eyes, offering both style and functional benefits.
Care & Maintenance
Use lukewarm water and mild soap, then dry with a microfiber cloth. Avoid paper towels, clothing, or harsh chemicals that can scratch or damage coatings.
Always store glasses in a protective case when not wearing them, clean regularly with proper materials, and avoid placing them lens-down on surfaces.
Yes, but ensure they are specifically designed for eyewear. Avoid household cleaning wipes which may contain chemicals that damage lens coatings.
Replace glasses when your prescription changes, typically every 1-2 years, or when frames become damaged or uncomfortable.
Avoid extreme heat, harsh chemicals, leaving them in cars, and using your shirt to clean lenses. Always use both hands when removing glasses.
Contact Lenses
Yes, we offer a wide range of contact lenses including daily, monthly, toric, and multifocal options from leading brands.
Absolutely! Many people alternate between contacts and glasses depending on activities, comfort, or personal preference.
Schedule a contact lens fitting with our optometrist who will assess your eyes, lifestyle, and vision needs to recommend the best option.
Yes, contact lens prescriptions differ from eyeglass prescriptions and include additional measurements like base curve and diameter.
Daily disposable contacts should be worn for one day only and discarded. Never sleep in them unless specifically designed for extended wear.
Eye Exams
Yes, our licensed optometrists provide comprehensive eye exams. Book an appointment online or call our store.
Adults should have eye exams every 1-2 years, or annually if you wear contacts, have diabetes, or are over 60 years old.
The exam includes vision testing, eye health evaluation, prescription determination, and screening for conditions like glaucoma and cataracts.
Yes, children should have their first eye exam at 6 months, then at age 3, before starting school, and annually thereafter.
Returns & Warranty
We offer 7-day returns on unworn, undamaged eyewear with original packaging. Prescription glasses may have different terms.
Please confirm for warranty from our store. This does not cover accidental damage or normal wear.
Yes, exchanges are accepted within 7 days for different styles or sizes, subject to availability and condition requirements.
If there is an error in how we made your lenses, we will remake them at no charge.
Bring your glasses and proof of purchase to our store, or contact customer service with photos of the defect for assessment.
Ordering & Delivery
Standard frames ship within 2-3 business days. Prescription glasses take 7-10 business days from prescription verification.
Yes, express shipping is available for non-prescription items. Prescription orders require standard processing time for quality assurance.
Yes, you will receive a tracking number via email once your order ships. You can track it through our website or the carrier's site.
We ship Pakistan & International. International shipping rates may be higher - please contact us for details.
Contact us immediately with photos of the damage. We will arrange a replacement or refund and provide a prepaid return label.
Payment & Pricing
We accept credit cards, debit cards, bank transfers, and cash on delivery for local & International orders. Online payments are processed securely.
We strive to offer competitive pricing. Contact us with details of a lower price and we will review your request.
Yes. Premium options like high-index, progressive, or specialized coatings have additional costs.